Our Company Privacy Policy

Last Amended: January 11, 2023

Pass Your Keys Privacy Policy

At Pass Your Keys, we are committed to protecting your privacy as a customer and an online visitor to our website through compliance with this privacy policy (“Policy’).

This Policy describes the types of information we may collect from you or that you may provide (“Personal Information”) on the passyourkeys.com.au website and any of its related products or services. We use the information we collect about you to maximize the services that we provide to you. We respect the privacy and confidentiality of the information provided by you and adhere to the Australian Privacy Principles.

Please read our privacy policy below carefully. If you have any questions or require more information about this privacy policy, do not hesitate to contact us through email at info@passyourkeys.com.au

By using our website, you hereby consent to our Privacy Policy and agree to its terms.

Information we collect

We may collect personal information directly from you in the course of providing our products and services, from our website and/or directly from you including through our experiential services.

The types of information we may obtain about you include: name, company name, email address, telephone number, financial information (including credit card, debit card, or bank account details), billing address, personal identification (including driving license or passport), geographic location, IP address, survey responses, support queries, blog comments and social media handles.

How we use your information

Personally Identifiable Information: We use the information we collect to deliver our services to you, including; identifying and communicating with you, providing technical support, notifying you of updates and offers, sharing useful content, measuring customer satisfaction, diagnosing problems and providing you with a personalised website experience.

Non-Personally Identifiable Information: We also use the information we collect in aggregated and anonymized forms to improve our services, including: administering our website, producing reports and analytics, advertising our products and services, identifying user demands and assisting in meeting customer needs generally.

Any information you choose to make publicly available, such as blog comments and testimonials on our website, will be available for others to see. If you subsequently remove this information, copies may remain viewable in cached and archived pages on other websites or if others have copied or saved the information

Collection of your data by Smoobu Gmbh

Pass Your Keys uses Smoobu property management software in it business processes including guest communications. The information you may be asked to provide to Smoobu, including notes, are Personally Identifiable Information and is used by us to ensure the processing of the booking and the provision of the requested service. The personal data collected when the booking is made is held by Smoobu GmbH:

Pappelallee 78/79, 10437 Berlin

10437 Berlin


The Smoobu privacy policy can be found at:


Privacy of children

Our services are not directed to persons under 18 and we do not knowingly collect Personal Information from anyone under 18. If we become aware that a child under 18 has provided us with Personal Information, we will delete that information as quickly as possible. If you are the parent or guardian of a child and you believe they have provided us with Personal Information without your consent, then please contact us.

Storage and security of your information

Personal information is held securely and is held only for as long as the information remains relevant to the purpose for which it was collected.

To enable us to deliver our services, we may transfer information that we collect about you, including Personal information across borders for storage and processing in countries other than Australia. If your Personal information is transferred and processed outside Australia, it will only be transferred to countries that have adequate privacy protections.

Sharing your information with third parties

We do not and will not sell or deal in Personal Information or any customer information.

Your Personal Information details are only disclosed to third party suppliers when it is required by law, for goods or services which you have purchased, for payment processing or to protect our copyright, trademarks and other legal rights.

Disclosure of your information

We may from time to time need to disclose certain information, which may include your Personal Data, to comply with a legal requirement, such as a law, regulation, court order, subpoena, warrant, in the course of a legal proceeding or in response to a law enforcement agency request.

Access and Correction

We will take all reasonable steps to ensure any Personal Information we collect, use or disclose is up to date and accurate. If you believe Personal Information we hold about you is not up to date or accurate, you may ask us to correct it.

You may ask us to provide you with details of the Personal Information we hold about you, and copies of that information. We will respond to your request and attempt to provide you with the data within 30 days of receipt of your request.

If we provide you with copies of the information you have requested, we may charge you a reasonable fee to cover the administrative costs of providing you with that information.

Please direct all request for access and correction to info@pasyourkeys.com.au

Changes to this policy

We review and update this Privacy Policy from time to time as needed without notice. Therefore, you should review the terms of this policy periodically to make sure that you are aware of how we collect, hold, store and use personal information.